FAQ: How to Set Up Timed Tickets?

FAQ: How to Set Up Timed Tickets?

1. "Timed Tickets" are a way of assigning attendees a particular time to attend an event with rolling/open admission (such as entry to a museum, library or an open house). So, for example, if you want to stagger admissions or you want to control the size of the crowd through the day, you can set up your tickets as "timed" tickets.
2. There are two different ways this can be done:  set the times as an event schedule OR set the times as ticket types.
3. To use the event schedule for timed tickets:
   • set the event up as a repeating event and select "Other" for the schedule. Then add every single date/time combo for your event (for example, for 15-minute staggered admissions for the month of July:
     • July 1st at 9:00 am to 9:15 am
     • July 1st at 9:15 am to 9:30 am
     • July 1st at 9:30 am to 9:45 am
     • July 1st at 9:45 am to 10:00 am
     • July 1st at 10:00 am to 10:15 am
     • July 2nd at 9:00 am to 9:15 am
     • July 2nd at 9:15 am to 9:30 am
     • etc.

       

       

   • To limit the number of tickets sold for each schedule date/time, set capacity on the next step (Step #3 Registration Types).

     

   • The advantage of this method is if you have multiple ticket types/price categories (such as general, student, and senior citizen). However, this method does involve a lot of up front data entry to configure the event schedules.
4. To use ticket/registration types for timed tickets:
   • Create your event schedule as normal on Step #2.

     

   • On Step #3: Registration Types, set up your tickets for each time increment. For example:
     • General Admittance at 9:00 am
     • General Admittance at 9:15 am
     • General Admittance at 9:30 am
     • General Admittance at 9:45 am
     • General Admittance at 10:00 am
     • etc.

       

   • To limit admittance, set a general overall event capacity or ticket level capacity.
   • The advantage of this method is much less data entry if you have only one ticket type - you can use the repeating schedule settings on Step #2 instead of having to type in every date and time. However, if you have multiple ticket types, this might involve even more data entry than using the schedule option. Additionally, the online check out flow will be a little clunkier for this option if you have a lot of ticket types because the user will have to scroll through a long list of tickets to find the one they want.
5. Which option you use will generally come down to your preferred online check out flow and how much data entry each option will entail based on your particular event and ticket configurations. If you have any questions about the best option for your event, feel free to contact support@fundly.com.