FAQ: Why am I getting Internal error when assigning gift to pledge installment?

When you are tying to assign a gift to a pledge payment/installment, if the gift amount is higher or lower than the original pledge payment amount and if you are also changing the scheduled date for that pledge payment, you will get an internal error screen. 

This is because system cannot function both the operations (changing date and changing amount) in one step. It needs to be separately. So follow the below steps to be able to assign gift to a pledge payment when the amount is higher than original scheduled amount:

1. Click Fundraising from main men and then click Pledge
2. Edit the Pledge By Contact in question
3. DO NOT Change the unpaid installment date and select Assign Gift
4. Select the gift that you wish to assign and it will automatically change the pledge schedule date for that payment
5. Continue to save the changes.

Once the gift is assigned successfully, the system will update the installment date to gift date.

There is other way as well.

1. Go to Fundraising> Pledge
2. Edit the Pledge By Contact
3. Change the unpaid installment date to desired date
4. Save the Pledge
5. Then click Assign gift and Select the gift
6. Continue to save the changes.