Go to Accounts by clicking on the username dropdown. Select Accounts from the dropdown options.
In the resulting screen, click on Users from the left hand menu.
You will be presented with the list of all your system users.
Select the User you would like to resend the password.
In the dropdown arrow beside the edit button, you will have the option to Reset Password and Delete.
After clicking the Reset Password option, a validation message will appear in the lower right corner of the screen that tells you an email will be sent to the users email address.
If the user does not receive the reset password email, make sure they have checked their spam folder and also whitelist emails from "@fundly.com."
If the email is not in their spam folder, then you can try sending the password reset email to yourself.
To do this, click on the edit button on the right of the of the user you want to reset password for.
Change their email address to your own.
Click Save and click Reset Password.
When you receive the password reset email, change the password to something easy like "Test12"
Edit the user name again and change the email address back to their address
Give the user the new temporary/easy to remember password you created in step #12.
If, after changing their email address to your own and initiating a password reset, you do not receive the email yourself, then your domain/email provider is blocking emails from us. Contact your email provider/administrator and ask them to whitelist emails from "@fundly.com".
If, after asking your domain provider to whitelist emails from CRM, you still don't receive the email, contact Support.