For Live Phone Support...

Fundly offers email support for free with all of our products. If you have purchased phone support, or if you have an urgent issue and need to get in touch with Fundly, please find the correct information that corresponds to the product you are using.  

Product
Website	CRM.fundly.com	Connect.fundly.com	FundlyEnterprise.com	Fundly.com
Email Address	[email protected]
Paid Phone Support	✅	✅	X
Phone Support Hours	M-F 9 AM to 5 PM (Pacific Time)
Phone No	707-929-3563			855-978-6336
Product Extension	Dial 2	Dial 3	Dial 4	N/A

How to Activate Phone Support

Fundly CRM:

Fundly CRM version 2.0+:

1. Click the drop-down that shows your username
2. Select Accounts 
3. Ensure that you are the My Account Page
4. Scroll down to Phone Support
5. Click Activate to activate Phone Support 

Both Monthly and Yearly phone support subscriptions are available when you turn on Phone Support.

If when you call no one is available, please leave a message with your name, phone number and the organization you are with, and a member of our Customer Experience Team will return your call as quickly as possible.

For Fundly CRM versions prior to 2.0:

To subscribe for Live Phone Support. Log into your NPE System and click on the Settings link. Next, click on the Account Information tab and change the Phone Support switch from Off to On.

For questions about phone support, you can email us at [email protected]