Knowledge Base

  1. Is Fundly for me? 

    1. Can non-US based organizations/individuals use Fundly?
    2. Do I have to be a non-profit to use Fundly?
    3. What fundraising strategies have worked for other customers?
    4. Will Fundly send more supporters and donors to our website?
    5. How much does Fundly cost?
  2. Getting Started 

    1. How does Fundly work?
    2. What type of content should I include on my campaign page?
    3. How do I create a campaign page?
    4. Can I run multiple campaigns from one account?
    5. What type of videos should I include on my campaign page?
  3. Building My Campaign 

    1. How do I edit my theme settings?
    2. How do I add photos to my campaign page?
    3. How do I add a video to my page?
    4. Can I edit my campaign title/url?
    5. How do I add/edit my campaign summary?
  4. Promoting My Campaign Page 

    1. How do I become a Supporter?
    2. How do I email my supporters, fundraisers and donors? UPDATED!
    3. How do I promote my campaign by email?
    4. What is the difference between Donors, Supporters, and Fundraisers of my cause?
    5. Will donors receive a "Thank You" email? Can we customize it?
  5. Managing My Campaign Page 

    1. Can I set up automated “Thank you” emails for when a user donates to my campaign? *UPDATED!
    2. How can I see a list of my fundraisers?
    3. How can my campaign supporters comment on my page?
    4. How do I hide my campaign page?
    5. How do I edit the legal disclaimers for my campaign (political organizations only)?
  6. Account Management 

    1. How do I embed my Fundly donation form to my Facebook Page? UPDATED!
    2. How do I connect my Fundly account to my Facebook Page? NEW!
    3. How do I change my email address?
    4. How do I change my email notification settings?
    5. How do I change my password?
  7. Donations 

    1. How do I make a donation on my campaign Anonymous?
    2. My donation did not reflect on the campaign page?
    3. Can I record donations in Fundly that I previously received by cash or check?
    4. Can donors contribute anonymously?
    5. Is my credit card secure on your site?
  8. Funds Disbursement 

    1. How do I withdraw my funds?
  9. Top FAQs: 

    1. Is my donation tax deductible? NEW!
    2. Do I have to be a non-profit to use Fundly?
    3. How are my donations processed?
    4. How do I promote my campaign page?
    5. How do I withdraw my funds?
  10. All articles 

    1. "How do I download supporter, fundraiser, or team data?"
    2. Are contributions to Canadian non-profits tax deductible for those in the US?
    3. Can donors contribute anonymously?
    4. Can I add a special message to my donation?
    5. Can I customize my email templates?

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