Fundly Customer Support

Knowledge Base

  1. Is Fundly for me? 

    1. Can non-US based organizations/individuals use Fundly?
    2. Do I have to be a non-profit to use Fundly?
    3. What fundraising strategies have worked for other customers?
    4. Will Fundly send more supporters and donors to our website?
    5. How much does Fundly cost?
  2. Getting Started 

    1. How does Fundly work?
    2. What type of content should I include on my campaign page?
    3. How do I create a campaign page?
    4. How do I set up a WePay account?
    5. What type of videos should I include on my campaign page?
  3. Building My Campaign 

    1. How do I edit my theme settings?
    2. How do I add photos to my campaign page?
    3. How do I add a video to my page?
    4. Can I edit my campaign title/url?
    5. How do I add/edit my campaign summary?
  4. Promoting My Campaign Page 

    1. How do I become a Supporter?
    2. How do I email my supporters, fundraisers and donors?
    3. How do I promote my campaign by email?
    4. What is the difference between Donors, Supporters, and Fundraisers of my cause?
    5. Will donors receive a "Thank You" email? Can we customize it?
  5. Managing My Campaign Page 

    1. How do I change the status of my campaign?
    2. How do I delete my campaign?
    3. How do I remove comments/block people from my campaign?
    4. How can my campaign supporters comment on my page?
    5. I'm having issues uploading my video?
  6. Account Management 

    1. How do I change the campaign owner/organization name on my account?
    2. How do I change my password?
    3. How do I change my profile picture?
    4. How do I change my email address?
    5. How do I change my location?
  7. Donations 

    1. How are my donations processed?
    2. Are my donations tax deductible or not?
    3. Do we accept donations outside the country?
    4. How do I download my Donor Information?
    5. How do I refund my donation?
  8. Funds Disbursement 

    1. Can I still keep my funds even if I do not reach my goal?
    2. What are your fees?
  9. Top FAQs: 

    1. How do I withdraw my funds?
    2. Is my donation tax deductible? NEW!
    3. Do I have to be a non-profit to use Fundly?
    4. How are my donations processed?
    5. How do I promote my campaign page?
  10. All articles 

    1. How does Fundly work?
    2. Can non-US based organizations/individuals use Fundly?
    3. How do I change the campaign owner/organization name on my account?
    4. How do I withdraw my funds?
    5. How are my donations processed?
    85 articles 

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